Return Policy
We want you to feel confident shopping with Marie’s Body Factory. Because many of our products are personal-care items, return and refund eligibility depends on the condition of the product and the reason for the request. Please review the guidelines below before contacting us.
Non-Refundable Products
All sales are final on the following:
- Products identified as non-refundable or final sale in the product description.
- Items that have been opened, used, tested, or have a protective seal that has been removed or damaged.
- Items that do not meet the eligibility requirements below.
For hygiene and product-safety reasons, we cannot accept returns simply because a fragrance is not your personal preference once the product has been opened or used. If you are unsure about a scent, we recommend trying an available sample size or sample set before purchasing a full-size product.
Refund Eligibility
Refunds may be considered under the following circumstances, and photos or other proof may be requested:
- The product arrived damaged, leaking, broken, or otherwise unusable.
- You received the wrong product.
- The protective seal remains intact and the item has not been opened or used.
How to Request a Refund
Submit a request through our Contact Us form within 14 days of delivery. Please include your order number, the item involved, and a brief description of the issue. For damaged, leaking, incorrect, or defective items, please include clear photos when requested so we can review the issue.
Please do not send products back without first contacting Marie’s Body Factory and receiving return instructions. Unauthorized returns may not be eligible for a refund or store credit.
Approved Returns & Refunds
If your request is approved and a physical return is required, we will provide instructions for the next steps. Items must be returned in the condition approved by our support team.
Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is the result of an error by Marie’s Body Factory or another exception is approved.
Store Credit
In certain situations, store credit may be offered at the discretion of Marie’s Body Factory. Store credit is not guaranteed and is determined on a case-by-case basis after review.
Damaged or Incorrect Orders
If your package arrives damaged, leaking, or contains the wrong item, please contact us as soon as possible within the 14-day request period. Keep the product, packaging, and shipping materials until your request has been reviewed, as photos or additional information may be needed.
Need Help?
If you have questions about whether your order qualifies, please reach out through our Contact Us page and include your order number. We’ll review the situation and help you understand the available options.
By completing a purchase with Marie’s Body Factory, you acknowledge and agree to this Return & Refund Policy.